Privacy Policy

Introduction

China Joylife is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.

Information We Collect

To arrange your medical travel, we may collect the following categories of information:

• Identity & contact information: your name, gender, date of birth, nationality, passport and visa details, phone number and email.
• Sensitive medical & health data: medical history, examination reports, imaging studies (such as X-ray and MRI) and medication records that you voluntarily provide for treatment assessment.
• Travel & financial information: flight details, accommodation preferences and payment records.
• Website browsing data: your IP address, browser type, visit time and page views, used to optimize your browsing experience.

How We Use Your Information

We use the personal information we collect only for the following legitimate and necessary purposes:

• Provide medical record pre-review and remote consultation assessments.
• Tailor medical and travel itineraries to your needs.
• Assist with visa applications, hotel reservations and airport transfers.
• Protect your safety in emergency medical situations.
• Communicate service progress and send itinerary reminders and rescheduling notices.

Sharing & Disclosure

As a rigorous medical tourism platform, we never sell your personal information to any unrelated third party. We only share your data in the following necessary circumstances:

• Medical partners: to perform medical assessments and treatment, your medical records are transmitted securely — de-identified or encrypted — to JCI-accredited or top-tier hospitals and specialists with whom we have signed confidentiality agreements.
• Service providers: when arranging visas, flights or hotels, the necessary identity information is provided to the relevant embassies, airlines or hotels.
• Legal requirements: we may disclose information when required by applicable law or by a compulsory order from judicial or administrative authorities.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, or disclosure. Our website uses SSL encryption for all data transmitted during your visit.

Your Rights

You have the right to access, correct, or delete your personal information. You may also object to certain types of data processing or request data portability. Please contact us to exercise these rights.

Data Retention & Deletion

We retain your personal and medical records only as long as necessary to provide our services and to comply with legal obligations. After your service is completed, you may request the complete deletion of your medical records and passport data, unless the law requires us to retain them for a specified period.

Cookies & Tracking Technologies

We may use cookies and similar technologies to keep the website functioning, enhance your browsing experience and performance, and perform basic security risk control and statistical analysis. You can manage cookies in your browser settings; however, disabling them may affect some features of the site. For more detail, see the cookie preferences in the cookie banner.

Policy Updates

We may update this policy from time to time. Any changes will be published on this page and communicated in a reasonable manner. Continuing to use our services after a change will be deemed acceptance of the updated terms.

Governing Law

This Privacy Policy is governed by the laws of the Hong Kong Special Administrative Region and applicable data protection regulations including the Personal Data (Privacy) Ordinance (Chapter 486).